Five questions to ask before trusting your data to just anyone, and the answers you should be listening for.

Before you even consider getting your data recovered, make sure you know who you are dealing with. You want to be dealing with professionals who are experts in data recovery, not hacks. These five questions and their answers will give you a good idea as to whether or not the company you’re dealing with is trustworthy. You want to be sure that the people you’re dealing with can get your data back.

Do you do data recovery?

The simple basic question. You want to make sure you are trusting your data to someone who does data recovery as opposed to a technician that’s a jack of all trades. If the answer if “that depends on what’s wrong with it”, it usually implies that the person you’re talking to is not a recovery expert. The reason they can do “some” but not all recoveries is because not all failures are created equal. If your hard drive is a simple software only mistake, yes, there are programs that they can run to help you. However, hardware failures often get misdiagnosed for software failures. We have seen more than one hard drive go from easily recoverable to no hope in eternity after having recovery programs run on them.

It is always preferable to go directly to the person they would send a “totally dead” hard drive to. After the general computer guy takes a look at it, if there’s nothing he or she can do, it gets sent off again. Your odds of successful recovery are significantly higher the less its touched. You’re better off finding where they send it to considering it will cost you the same.

Do you have a clean room?

Any hardware fixes that require opening the hard drive needs to be done in a dust free environment. If the person on the other end doesn’t say “yes” to this question without hesitation or tries to give you a reason why a clean room isn’t necessary, run! A small amount of dust can render your drive useless. Hard drives are vacuum sealed for a reason. Make sure that the person you’re dealing with has this basic necessity.

Can you fix a clicking hard drive?

Clicking hard drives are among the most difficult hard drive recovery procedures (hence they cost more as well). No matter how competent your general computer guy might be, there’s a huge difference between a computer trouble shooter and a hard drive specialist. Make sure that the person you are dealing with is competent in the most severe types of hard drive failures. The odds are, if the person you’re dealing with is capable of dealing with a clicking hard drive, then he or she should have no problems with almost any other kind of failure. If you value your data, you don’t want any doubt that the person doing the work is capable.

Do you give free quotes?

If you get charged for a quote, don’t bother. Serious data recovery shops all give free quotes. If you have a question about cost, just tell the person on the phone what happened to your drive and the symptoms that its exhibiting. They should be able to give you a good idea about the recoverability of the drive and the cost range. If however you have no idea what is wrong and can’t answer any of the person’s technical questions, just send the drive in to get looked at (provided they can answer the rest of your questions).

How much will this cost if I can’t get data back?

The answer to this should be ZERO!

The only labs that charge “attempt” fees are the ones that don’t know what they’re doing. Their attempts shouldn’t cost you anything unless they are successful. This is how some labs lure you by offering seemingly low prices. Even if they can’t successfully recover a single piece of data, they are making $100 off everyone that just sends one in to get looked at. If there’s an attempt fee, walk away. It means they have no confidence in their ability to recover.

Finding a trustworthy data recovery lab is absolutely critical to the recovery odds of your hard drive. If in doubt, keep looking.

DAFOTEC récupération de données vous propose une prestation de récupération de données à partir de 150 € pour les clés USB et les cartes mémoires (SD Card, MicroSD, CompactFlash), à partir de 150 € pour les disques durs (HDD) et les SSD, les smartphones (Iphone) et les tablettes et à partir de 450 € pour les serveurs NAS RAID 0 RAID 5 RAID 6